Google Cloud Monitoring Onboarding + Dashboard

Google Stackdriver provides powerful monitoring, logging, and diagnostics. It equips you with insight into the health, performance, and availability of cloud-powered applications, enabling you to find and fix issues faster. It is natively integrated with Google Cloud Platform, Amazon Web Services, and popular open source packages. Stackdriver provides a wide variety of metrics, dashboards, alerting, log management, reporting, and tracing capabilities.

I was the Lead Designer for Stackdriver when it was acquired by Google. At Stackdriver I had been looking at how to improve the legibility of dashboards in order to read information more meaningfully. After Stackdriver was brought into the Cloud organization I worked with other designers at Google to rework the UX and design to work within the cloud product suite.

Onboarding experience

One of the most complex projects was the simple on-boarding experience for the Monitoring Beta. I worked with Marketing, Product, Engineering and Customer support in seven different time zones to create a seamless experience for users. I worked on the whole new user product lifecycle: Documentation, Sign-up, payment, Agent installation, Application First Use, feature discoverability, home page reconfiguration and support. The result of simplifying this complexity was a huge uptick in user sign-up and retention.

Dashboard

I conducted extensive testing of monitoring charting components with researchers and designers to bring out the legibility of signals (are the servers running? Did the CPU Utilization just go bonkers?) and how to use those signals to translate into action (alerts) for the entire ecosystem of products.

Colin Owens
2017